Shipping & Returns
All in-stock items ordered before 3pm Monday to Friday are dispatched same day unless otherwise advised. Items ordered outside of these times are dispatched at the next earliest opportunity. We hold large stocks and dispatch 99.9% of all
products within the quoted time span.
Shipping Methods
UK Recorded Delivery (1st Class Recorded, £39.00 Insurance)
This form of delivery requires a signature upon receipt. Delivery is normally the next working day but please allow up to 15 FULL working days (this is Royal Mails policy if you ring up to make a claim)Â not including the date your order
was dispatched.
If your goods are still undelivered please follow the following procedure:
Firstly, contact your local Royal Mail sorting office. In 90% of cases an attempt has been made to deliver the goods. If no one was present to sign for the delivery they will have been returned to the postal sorting office / depot where
they are stored for a period of 5 - 10 days.
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If after this period of time the goods have still not been collected they will be either be destroyed by Royal Mail or returned to us at their discretion (returned post can take up to 5 weeks).
If the goods have been returned to us please refer to the section further down this page. If the goods are not at your local sorting office / depot please contact us to inform that your goods have not arrived. Please also include
reference to your order number and the date that the goods were ordered.
Please Note: The shipping method is selected by the customer. Royal Mail Recorded Delivery is only covered for a maximum compensation payout of £39. Customers need to ensure that they are happy with this prior to ordering. If a claim
needs to be progressed with Royal Mail this can take up to Six weeks.
UK Special Delivery (Next Day, £500.00 Insurance )
This form of delivery is insured against loss or damage up to £500.00
Delivery is the next working day before 1.00pm excluding Saturdays & Bank Holidays.
An additional £2 can be paid for guaranteed Saturday delivery.
Payment Methods
We currently accept the following methods of payment paypal, credit and debit cards.
Damaged Goods
All goods are packed to an adequate level to help avoid damage during transit by your chosen method. Should a product arrive damaged please contact us via the contact us link. If you receive goods that you consider to be damaged then you
should report this to us to arrange return.
No attempt should be taken to repair/correct any items considered damaged. We will not accept a return on items tampered with by the end user.
Orders are considered correct and complete after they have been delivered to the customer and accepted for 24 hours so please make sure you fully check your order when it arrives, after this period any claim for damage will be rejected.
Undelivered / Lost Goods
If after 15 FULL working days not including the date your order was dispatched your goods are still undelivered please follow the following procedure:
Firstly, contact your local Royal Mail sorting office. In 90% of cases an attempt has been made to deliver the goods. If no one was present to sign for the delivery they will have been returned to the postal sorting office / depot where
they are stored for a period of 5 - 10 days.
If after this period the goods have still not been collected they should returned to us (returned post can take up to 5 weeks). If the goods have been returned to us please refer to the section further down this page.
If the goods are not at your local sorting office / depot please contact us to inform that your goods have not arrived. Please also include reference to your order number and the date that the goods were ordered. We will then progress
with a claim.
Please Note: The shipping method is selected by the customer & Royal Mail recorded delivery only covers you for £39 maximum compensation. A claim normally takes around 4 to 6 weeks to be completed by Royal Mail
Faulty Goods Returned
We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible.
With any return you must return the full item including all parts included in the set, this covers in the case of chips all the supplied wires, pin header, switches etc.
Items returned as faulty but found to be fully working will only be returned at the customers expense plus testing costs of no more than £7.00, if a customer refuses to pay the return costs and/or testing of an item deemed to be fully
working or incomplete it will be stored until a period of 30 days has passed or return payment costs have been made (whichever is sooner) after which time they will be disposed of to cover storage costs.
All returns must be made via a recordable postage system (IE: signature request) so proof of return can be made so as to avoid any misunderstanding on goods that the customer claims to have returned but have not arrived with us, any
goods returned without a requested signature will be marked return to sender and reposted.
All stocked Modchips are manufactured under strict quality control and the actual cases of faulty chips to date stands at 0.6% .Most problems are due to the install not being correct, poor connections causing bad continuity and flashing
the mod chip with a bios not suitable for your console board model.
Chip returns must be made within 14 days of purchase no exceptions or they will be rejected and returned when return costs for postage & package are paid.
Modified consoles have a 6 month warranty and are fully tested before dispatch. You void your warranty if you have open the unit yourself or install additional hardware / software.
This does not mean that we will not try to assist you if you have a problem.
However, if your console is found to be faulty due to a 3rd party repairs within the warranty period will be done at cost.
Items sent back without prior contact via sales@xbox-entertainment.co.uk will remain unopened & untouched until either you contact us or 30 days has passed (whichever is sooner) after which time they will be disposed of.
All guarantees/warrantees are on a return to base basis only, this means that it is your responsibility to ensure the safe return of any product to us,
We strongly recommend you use Recorded Delivery for returns up the retail value of £39 and Special Delivery if the value of the returning goods is above, £39, this is of course your choice and the safe return of any product is the
customers responsibility.
Please contact us for a RMA number you can find the form to fill in here.
Due to intensive testing of all returns the results can take up to 14 days including return or replacement.
Please use the Help Desk for any questions or to arrange a return.
Pre Ordered or Expected in Stock Items
All pre order items are given estimated times of delivery provided to us by our suppliers, this will guarantee the reservation of the item, all delivery dates are subject to change at any time, if you wish to cancel a pre ordered item
then you are subject to a 10% fee, payment is taken when you make pre orders to secure your item.
Customer Responsibility
The customer is expected to take reasonable care when using any product we provide, all goods we provide are tested at factory level by quality control and again before being dispatched by us. All goods stocked have been confirmed to be
fit for the purpose they are designed for and that they are of saleable quality, if goods are returned to us then the product must not have been damaged by the customer and the customer is expected to take reasonable care when fitting or
using any product provided by us, in the case of Mod Chips the device is considered to have been damaged if the original bios provided on the Mod Chip has been overwritten and or damaged through customer error.
Instructions on fitting and advice can be found on the product page, links provided on that page and or in the diagrams and help page, it is the customers responsibility to decide if they have the ability to carry out these instructions.
We will not replace or refund any product damaged by the customer, damaged goods returned deemed to have been damaged by the customer will only be returned at the customers expense, if this is not paid then the goods will be stored until
a period of 30 days has passed or return payment costs have been made (whichever is sooner) after which time they will be disposed of to cover storage costs.
Please note ALL our products are marked for our identification and we will know instantly if the product you have returned did not originate from us, in such a case the customer will be committing fraud and we will take the appropriate
action.
Please Note: Any Mod Chip/s returned to us that has been flashed with an illegal bios will be rejected for legal reasons & will only be returned at the customers expense, if this is not paid then the goods will be stored until a period
of 30 days has passed or return payment costs have been made (whichever is sooner) after which time they will be disposed of.
Incorrectly Supplied Goods
Goods incorrectly supplied by us can be returned to us and exchanged for the correct goods (stock permitting). Please enclose your order number, your address and the goods actually required. Goods must be returned in the same condition
that they were supplied. If any goods are returned damaged they will be returned at the customers expense.
Unwanted Goods
For items ordered within the EEC Under the Distance Selling Regulation 2000 you, the consumer, have the right to cancel your order within 7 days. The 7 days begins from the date you receive your order. To be entitled to cancel the order
the item must be un-used, unopened and in a re-saleable condition i.e. all packing, accessories etc. and must be returned at your expense. The cost of any loss of product / component of a product during transit is your responsibility.
All monies entitled to be refunded will be credited once the item(s) has been received by ourselves, less the initial cost of shipping incurred by ourselves. Refunds are issued via the payment method used within 28 days from the date the
goods are returned.
Returns will only be accepted if prior contact of the return has been received via The Support Help Desk. Items sent back without prior contact via The Support Help Desk will remain unopened & untouched until either you contact us or 30
days has passed (whichever is sooner) after which time they will be disposed of.
Items returned after the 7 day period will only be accepted if prior contact via The Support Help Desk has been made and we have agreed to accept the return. Please be aware we do NOT operate any try before you buy policy.
Substitute Goods Goods
If goods are not in stock you will not be able to order them, in some cases a new revision of an item may be made between the order and dispatch period and if this is the case you will be informed of this, no goods of lesser quality or
functional features will ever be sent.
Postal Payments
We recommend you use either Recorded or Special delivery to send any postal payments, the postal payments address is given at the checkout. Online payments take president as they are instant so any item(s) that are no longer in stock
when a postal payment is received cannot be dispatched. We will endeavor to offer an alternative if this is the case but are unable to hold an item(s) for you on the strength of an intention to pay via post being placed. Full postal
details are given if and when you select an option to pay via post.
Missing Parts/Products
All orders are considered correct and complete after they have been delivered to the customer and accepted for 24 hours so please make sure you fully check your order when it arrives. This does not mean any claims of shortages will
automatically replaced and every case will be looked at individually.
Please contact us via the online support regarding any shortage claims.
Product Images
We endeavor to keep all images as a true representation of the goods supplied but in some cases it is necessary for a product to get a true representation of its use it has to be shown with additional items or parts so please refer to
the product description to get a true representation of the goods supplied.
If the description is not clear or you are not clear of exactly what is supplied with your purchase then please tender a support question which will be answered as soon as is possible.
Good/s returned to us by Royal Mail
If you have any questions regarding our Warranty, or any other matter, please do not hesitate in contacting us through sales@xbox-entertainment.co.uk
We do not offer telephone support at this time.
Returns Address :
FAO : Return Dept
Xbox-Entertainment.co.uk
47 Trafalgar Road
Erdington
Birmingham
B24 9AP
Privacy & Security
How do xbox-entertainment.co.uk use your personal information?
Personal information on you and to you is only collected when you voluntarily choose to give us your personal details by enquiring about or ordering any of our services/goods. It is important to ensure that your information is kept
confidential, under the terms of the Data Protection Act 1998.
We want you to know about this.
We do make some enquiries about you and we may also disclose some or all this information to our joint shareholders or any of their Subsidiary or Associate Companies, Agents or Distributors. The information which you give us about
yourself, the Directors of your company, the details of any agreement and the history of business conducted between us will be retained by us in our records. We may use a credit scoring system and search your record at credit reference
agencies to help us decide whether to give you credit. The credit reference agencies will keep a record of our search. We will give credit reference agencies the information we have about you, your agreement and payment record. This
information will be shared with other businesses to assess applications you or other members of your household or company directors make for credit or financial services, to prevent fraud and trace debtors. We and these other businesses
may also use the information for market research and for analyzing statistics.
We or the companies mentioned above may use this information to write, phone or contact you by other means to offer products or services. You will always be given the opportunity to say that you do not wish this to happen.
Information held by us will only be retained for as long as is necessary to conduct any business relationship between us. You have the right to see a copy of any information we hold about you by written request and also if you pay the
fee set by law.
Does xbox-entertainment.co.uk web site collect other forms of information about its users?
We will gather a certain amount of anonymous information about users which does not personally identify you, but which may be helpful for marketing purposes or for improving the services we offer. For example we will track how many users
visit a certain page, and for how long, so they can measure whether the site is effective. Generally this information is collected through "traffic data" and may entail the use of "Cookies" "IP addresses" or other numeric codes used to
identify a computer.
Is my Personal Information secure from others using the xbox-entertainment.co.uk site?
Personal Information collected by xbox-entertainment.co.uk is stored in secure operating environments that are not available to the public, or other companies save for those mentioned above and only if it is necessary to fulfill our
business transactions.
What about Cookies?
Cookies are an industry standard for storing a small piece of information on your computer - we will only use them to provide useful features for our customers (for example, personalisation features).
Cookies themselves do not personally identify users, although they do identify a user's computer. Most browsers are initially set to accept cookies. If you'd prefer, you can set yours to refuse cookies. However, you may not be able to
take full advantage of a web site's functionality if you do so.
Terms and Conditions
These terms and conditions help to keep the www.xbox-entertainment.co.uk website a safe place to trade and set out the full extent of any agreement reached between you and www.xbox-entertainment.co.uk in connection with this site. You should
understand that by placing an order, you accept the following terms and conditions:
General
The owner of this web site is www.xbox-entertainment.co.uk
Your contract for purchases made through this web site is with www.xbox-entertainment.co.uk, and you undertake that any and all goods ordered by you are for your own private and domestic use only.
You agree that e-mail can be used as a long-distance means of communication.
No contract for the sale of any product will subsist between you and www.xbox-entertainment.co.uk unless and until www.xbox-entertainment.co.uk accepts your order by way of an e-mail confirming that it has received payment in full for all the goods
you have ordered. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time www.xbox-entertainment.co.uk sends the e-mail to you (whether or not you receive that
e-mail).
This confirmation e-mail amounts to an acceptance by www.xbox-entertainment.co.uk of your offer to buy goods from www.xbox-entertainment.co.ukor a 3rd party supplier that is engaged on your behalf by www.xbox-entertainment.co.uk.
This confirmatory e-mail will contain all relevant statutory information concerning your contract.
The confirmatory e-mail will also contain a link to these terms and conditions, and may be amended in accordance with paragraph 32 below from time to time.
You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.
www.xbox-entertainment.co.uk will not pass on your personal or credit or debit card details to any third party.
You undertake that all details you provide to www.xbox-entertainment.co.uk for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover
the cost of the goods or services ordered.
If there are any changes to the details supplied by you it is your responsibility to inform www.xbox-entertainment.co.uk as soon as possible.
Your statutory rights are not affected (in particular see below as to your rights to withdraw from the contract) but otherwise all purchases are non-exchangeable, non-refundable and non-transferable.
You may cancel your order at any time prior to your order being processed by email or by post.
You may also withdraw from the contract at any time after the product has been dispatched and you have received our email confirming your order but no later than 7 working days from the day after you receive the product by:
12.1Â sending the notice of cancellation by email to us ensuring that you quote your name, address and order reference number;
and/or
12.2Â where you have already received the goods, returning the goods to www.xbox-entertainment.co.uk unopened together with the original invoice within 7 working days from the date that you received the goods.
www.xbox-entertainment.co.uk will then refund you the purchase price of the goods.
Once www.xbox-entertainment.co.uk receive notification from you that you wish to withdraw from the contract (in accordance with these terms) any sum debited to www.xbox-entertainment.co.uk from your credit card in relation to your order will be re-credited to that
credit card account as soon as possible and in any event within 30 days of your order provided that the goods you wish to return are received by www.xbox-entertainment.co.uk in the condition that they were in when delivered to you.
Liability
This Liability section applies only to the extent permitted by law. For the avoidance of doubt, www.xbox-entertainment.co.uk do not exclude or limit any liability for (a) personal injury (including sickness and death) where such injury results from
www.xbox-entertainment.co.uk negligence or wilful default, or that of www.xbox-entertainment.co.uk employees, agents or subcontractors or (b) fraudulent misrepresentation.
www.xbox-entertainment.co.uk does not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, specifications and descriptions of listed goods, products and services.
www.xbox-entertainment.co.uk will do its best to correct errors and omissions as quickly as practicable after being notified of them.
TO THE FULLEST EXTENT PERMITTED BY LAW, www.xbox-entertainment.co.uk IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT
TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, www.xbox-entertainment.co.uk DOES NOT REPRESENT
OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.
In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, www.xbox-entertainment.co.uk shall, at its own option, make good any
shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question PROVIDED THAT you notify www.xbox-entertainment.co.uk of the problem in writing at the address stated in the
confirmation e-mail within 10 working days of delivery of the goods. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS.
www.xbox-entertainment.co.uk do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the www.xbox-entertainment.co.uk
website or for any products or services purchased from the www.xbox-entertainment.co.uk.
www.xbox-entertainment.co.uk will only be liable for direct loss up to a maximum total of the price of the product or service purchased in respect of any claim.
All electrical products are covered by a 12 month manufacturer's warranty. If your product develops a fault while under warranty, please contact www.xbox-entertainment.co.uk and we will advise you where to send it for repair. It is a "return to base"
warranty therefore there will be a delivery charge to return the product back to the relevant UK service centre.
Processing of orders
Credit and Debit cards are debited before items are shipped by www.xbox-entertainment.co.uk. All prices include sales taxes (where applicable) unless otherwise stated. Shipping is charged on a weight basis, and can be altered at any time without
notice.
www.xbox-entertainment.co.uk aim to arrange shipment of all in stock items within 48 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers. Some items may be unavailable and the current
stock status is approximate. www.xbox-entertainment.co.uk are not able to supply dates our suppliers may get an item in stock.
You can keep track of your order status yourself on-line with the order tracking facility on your account page. Our standard Returns Policy applies to all purchases from www.xbox-entertainment.co.uk.
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Delivery/Title/Risk
The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that your goods may be sent to you in installments.
Title to any product ordered will pass to you once www.xbox-entertainment.co.uk has received payment in full for that product.
If your delivery address is outside of the U.K. you maybe subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note
that customs policies vary widely from country to country; www.xbox-entertainment.co.uk advises each customer to contact their local customs office for further information.
From time to time www.xbox-entertainment.co.uk may engage a 3rd party to fulfill orders, a contract for the sale of these products will be made between the 3rd party supplier and yourself. Please note that when shipping products internationally you
should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
For Christmas Deliveries we recommend that you order by the 18th December. We will endeavour to dispatch all 'In stock' orders within 24 hours, however we cannot guarantee delivery on or before the 24th December as the post may be
delayed in your area.
Miscellaneous
It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. www.xbox-entertainment.co.uk uses paypal and nochex to
track the electronic 'fingerprints' of every order placed on www.xbox-entertainment.co.uk to enable them and us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.
www.xbox-entertainment.co.uk may amend these terms and conditions from time to time, and place the new version on the website. When www.xbox-entertainment.co.uk do so, www.xbox-entertainment.co.uk will mention the fact on our home page . All purchases from the date that the
amended terms are placed on our website onwards will be governed by those new terms.
These terms and conditions shall apply when www.xbox-entertainment.co.uk accepts your order by e-mail confirming that it has received payment in full for all the goods you have ordered. They shall supersede any and all other conditions,
understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between www.xbox-entertainment.co.uk and you relating to your
purchase. www.xbox-entertainment.co.uk advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted by www.xbox-entertainment.co.uk.
You are advised to read (and are responsible for reading) all information on this website fully.
If any of these terms are held to be invalid or unenforceable, those terms will be struck out and the other terms remain.
These terms and conditions are subject to the laws of the United Kingdom, and will be held up to the fullest extent of the law.
LEGAL DISCLAIMER:
In many countries it is legal to install and use an electronic upgrade in your personal game console. However the copying of games is illegal in many (if not all) countries. Some countries laws do not allow you to use backups, even if
you own the original, It is the responsibility of the customer to check your own country's laws, and respect them. If you have the right to make backups, this means that you have bought the original license to use this game. The Xbox-
Entertainment Team, nor any other associated companies condone the illegal copying and/or distribution of computer software for game consoles or any other format. You must act accordingly to the laws of your country! Respect the laws,
Respect the gaming industry, and use our products accordingly in its original state.
The intended purpose of our Electronic Device Products is to allow you to use your game console to play homebrew software, 3rd party software, imports and backups of software that you legally own or developed by yourself, for
preservation, maintenance and servicing purposes which is allowed by the law.
The products are delivered with completely blank & removable EPROM. Without the EPROM, or with a blank EPROM the device will function on a games console, but without any features of the public domain Flash File specifications. The
product as delivered to the end user breaks no circumvention laws from any country in any way whatsoever. There will be many Flash Files in the public domain for you, the end user, to experiment with.
Offering many varied features and functions - the choice is yours! If any Flash Upgrade fails or if the Flash File is corrupt in some way, you can perform the operation time and time again without any risk of damage to the product or
your Games Console, as the product in it's default legal status will work without a flash file, with an empty flash file, or even with corrupted flash file! In it's Default Legal Status, the product will not apply any patch to games
console Bios or Controller. The Flash content is yours to do with as you please and can be updated an unlimited number of times.
Please note that any modification to any console will void the manufacturers warranty, and that by purchasing from ww.xbox-entertainment.co.uk you are accepting that you are aware of all information listed in this disclaimer.
